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Telephone Banking

Citizens Bank Telephone Banking provides a fast and secure way to obtain your personal account information toll free - 24 hours a day, 7 days a week.

By dialing 1-855-330-8899 toll free 24-hours/day or 
(601) 731-3035 in Columbia, you can:

  • Obtain Account Balances
  • Obtain Account History and Pending Transactions
  • Determine Loan Payment Information
  • Obtain Current Time Information
  • Find Branch Locations and Hours of Operation
  • Access Merchant Verification

Access is easy!

All you need is a phone, your account number, your 4-digit security code and your social security number.  Please contact the Bookkeeping Department at 601-736-7202 if you need assistance with your security code.  

Quick reference guide to Telephone Banking options:
  • For Account Information - Press 1
  • To Get The Current Time - Press 2
  • For Branch Locations & Hours - Press 3
  • For Interest Rate Information - Press 4
  • For Merchant Verification - Press 5
  • To Change Your Pin - Press 9
  • To Complete This Call - Press the # key
  • To Repeat These Choices - Press the * key